Before you call
Frequently asked questions
These are the ten questions we hear most from homeowners in Northwest Arkansas and the River Valley, answered in our own words. If yours is not here, call the office nearest you and we will talk it through.
Ten answers
What homeowners ask us first
No, you do not have to be at home but it is a good idea to be there so the Sales Rep can explain what was found during the inspection.
Our Sales Reps will discuss the results and the necessary Scope of Work details during their initial visit. You will learn the expected needs to correct the issues and the estimated cost.
First, contact your Insurance Agent. They will help you with filing the claim. Once the claim is initiated, an Adjuster will be assigned to your claim. The Adjuster will reach out to schedule a time to inspect and assess the damage. Following the inspection, your insurance agent/adjuster will determine if the damage is covered by your insurance policy.
We offer multiple Asphalt Shingles options to beautify your home, fit your budget and protect your roof. We also offer tile roofing and metal roofing options as well. Our sales rep will work with you to ensure the best material and color fit for your home.
As the homeowner, we ask you to be in contact with your project manager directly. Your project manager will communicate when the crews will arrive and answer any questions before, during, or after your roofing project is completed. You will know it’s a Foster Roofing representative by our trucks and by the representative’s shirt. They all are required to wear something with the Foster Roofing logo on the front, so it is recognizable right away!
Roof replacement time depends on the size, and sometimes the shape of the roof. An average roof replacement time is 2 days. Our Sales Reps will help answer this question once they have completed the FREE ESTIMATE process.
Foster Roofing is Arkansas State Licensed #0156360427, a member of the National Roofing Contractors Association, an Accredited Member of the Better Business Bureau with an A+ rating, and a preferred contractor for most major insurance carriers.
No, we do not offer satellite dish replacement. If you have any questions or concerns, please reach out to us and we’ll be happy to help.
Yes, your roof comes with a 5 year Workmanship Warranty and a Manufacturer’s Material Warranty. Our expert Sales Rep will walk you through all the details of the warranty before we perform the work.
We accept cash, check, and credit cards and offer financing with approved credit through Wells Fargo. A 3% processing fee applies for ANY card transaction.
Want the longer answer?
Each of these pages goes deeper on one part of a roofing job, from the claim to the payment.
Insurance claim helpInspection, drone photographs and the details you need to file.Roof replacementThe on-the-spot estimate, the process and the warranty.FinancingWells Fargo financing with approved credit, and how card payments work.Free estimateSend the form and hear back within 1 to 2 business days.Service areaA page for each of the 21 towns the two offices cover.Customer reviewsWhat customers wrote on Google about the crews and the office.